New services for carers coming in 2019

The Australian Government is rolling out a range of new early-intervention services and supports for carers in late 2019. These new services have been designed based on evidence that shows the best way to help carers is to help them early in their caring role, increase their skills and reduce the strain of caring.

These new services can help you get the support you need before reaching crisis point.

New services to give you support and skills

New services are currently being designed and tested with carers. From July 2019, you will be able to get:

  • Peer support to assist you to connect with and learn from other carers. This online community forum will help carers share their stories, knowledge and experience with others.
  • Self-guided coaching to support and teach you skills useful to your caring situation. The coaching modules will cover a range of topics and can be completed at your own pace online.
  • A new phone-based counselling service to provide short term emotional and psychological support.
  • Practical skills courses to improve your general skills and knowledge are being gradually rolled out. You can explore the first two modules, Dealing with stress, and Effective communication techniques now on

New local service delivery

From September 2019, carers will be able to access support and services through a new network of Carer Gateway service providers including:

  • Carer support planning – to help you identify what areas of support will best help you in your caring role and to develop a simple plan for ongoing support and service.
  • Tailored financial packages – to give carers practical assistance. The packages will be arranged by your service providers and might be a:
    • one-off practical support in the form equipment or item to assist in your caring role
    • range of ongoing practical supports, such as respite or transport, provided over a twelve-month period.
  • In-person counselling – for one-on-one support with a professional counsellor if you feel stressed or overwhelmed.
  • In-person peer support – where you can meet with people in similar caring situations and share your stories, knowledge and experience.
  • In-person coaching – where you can work one-on-one with a qualified coach to gain skills and resilience to help you as a carer. You can reflect on how you are going, how you would like things to be, and how you might take steps towards making things happen.
  • Emergency respite care – to make sure the person you care for will be looked after if an urgent or unplanned event stops you from being there.

What do I need to do now?

You do not need to do anything now.

When the new online services start from July 2019 we encourage you to access these services through the Carer Gateway website:

You can continue to access existing services, including counselling, information and advice, and emergency respite through your usual service providers until the new Carer Gateway service providers commence in late September 2019.

Current services are funded until 30 November 2019 so you will have time to move from your current service provider to your new Carer Gateway service provider.

These changes to carer services do not affect any state or territory carer services you may be receiving, young carer bursaries or other services delivered through My Aged Care or the National Disability Insurance Scheme (NDIS).

Why are these services changing?

To improve support for carers, the government has undertaken research and engaged with stakeholders over 2 years to re-design services. This has resulted in the development of the Integrated Carer Support Service model.

Improvements includes the introduction of new early-intervention services and a new service delivery model that will provide carers with a support system that is easy to navigate and provides a consistent experience across the country.

More information

For more information about services for carers you can contact Carer Gateway on 1800 422 737 or visit the website ( Carer Gateway provides a range of information that can help carers in their role, from practical advice and resources, to help finding support services.

Does your Community Kitchen need an upgrade?

The Royal Agricultural Society of NSW Foundation (RASF) is giving rural and regional NSW community organisations the chance to apply for kitchen cabinetry and appliances worth more than $20,000 to create or upgrade a community kitchen.

The RASF Community Kitchen Grant is made up of benches and cabinetry as well as at least $10,000 worth of state of the art appliances and white goods from The Australian Women’s Weekly Theatre Kitchen at the Sydney Royal Easter Show. This includes a gas cooktop, oven, sink, taps, microwave, dishwasher, refrigerator and freezer.

Apply today

Domestic Violence Resource Centre

Domestic Violence Resource Centre (DVRCV) make websites, videos, apps, brochures, posters and lots more to help people understand what family violence is, why it happens, how to recognise it and how to help others who are experiencing it.

They also run training classes for people who work with family violence victim/survivors and professionals who work to prevent more violence from happening.

Your Service Hub

Your Service Hub is an online directory of alcohol and other drugs support, health and welfare services. If you need support for your own or someone else’s substance use, you should use terms in Find Services like:

  • drug and alcohol family support
  • drug and alcohol Aboriginal services
  • drug counselling
  • drug and alcohol rehabilitation
  • drug and alcohol residential treatment

along with your suburb name to narrow the search to services near you.

Not sure what service you need? Call the Alcohol and Drug Information Service on 1800 250 015.

A Good Day’s Work: How Can Organisations Best Support Their Staff?

StaffWorking in the aged and disability sectors can be extremely rewarding and also challenging. In the next film in our A Good Day’s Work series, we spoke with four senior staff members to ask them what makes a great manager, and how organisations can best support their staff.

Click here to view the video.

$1.2M Funding for Youth Empowerment

COMPACT Media Release June 2018.PDF - Adobe Acrobat Reader DCMinister for Multiculturalism Ray Williams today launched a new $1.2 million round of the successful Community in Partnership Taking Action (COMPACT) Grants Program.
Mr Williams said organisations have an opportunity to join an alliance of community partners who reach deep into the community to support youth who are isolated or feel disconnected.

“Many of the young people I have met who have participated in our COMPACT programs are now leading positive, meaningful lives, which is why we are extending this initiative,” Mr Williams said.

“Our partners, such as the NRL, provide young people opportunities to get involved in sport, while other programs like PCYC offer community mentoring support.”

“Sometimes young people just need someone to talk to, COMPACT helps start the conversation.”

More than 20,000 young people have already benefitted from COMPACT.

NRL Youth Advocate Christina Tabone is one of 2,500 students who completed the NRL and Moving Forward Together Association’s In League In Harmony program.

“This program helped me boost my confidence and leadership skills to run a big event at my school to mark Harmony Day this year,” Miss Tabone said “With all the skills I’ve learnt, I’d love to work in community engagement after school to help others.”

The new round of funding will support partnerships between community, private sector, youth, sports, arts/media, and educational organisations by providing funding for innovative youth projects.

COMPACT partnerships valued at $50,000 to $150,000 per year for up to two years will be considered. For more information about how you can join the Alliance, visit

Health and Sustainability Grants

Kiama Municipal Council is offering Health and Sustainability Grants of up to $1,000 to promote health and sustainability in the Kiama municipality.

The aim is to bring together local residents and community groups with an interest in health and sustainability to drive small projects to improve the health and environmental outcomes for the Kiama Community.

Applications close Friday 20 July at 4pm.

You can find out more about Health and Sustainability Grants and get a copy of the guidelines and an application form here.


2018 Community Building Partnerships Program

logoThe NSW Government is investing in infrastructure projects that deliver positive social, environmental and recreational outcomes, while promoting community participation, inclusion and cohesion.

In 2018, incorporated not-for-profit community organisations and local councils are eligible to apply for grants between $2500 and $330,000. The average grant awarded is around $20,000.

Applications close Friday 15 June 2018.

Click here to apply now!

Multilingual resource toolkit as part of NSW HIV Testing

The Multicultural HIV and Hepatitis Service is pleased to launch a new multilingual resource toolkit as part of NSW HIV Testing Week (1-7 June) 2018.

Developed for use by community, health, education and other key organisations the toolkit is designed to enhance the reach of the HIV Testing Week campaign to people from diverse cultural backgrounds.

It includes a comprehensive range of multilingual media materials including digital assets for sharing via social media as well as media releases.

You can support HIV Testing Week by downloading and sharing the materials here or simply use the attached PDF.

Today’s treatments are very effective and mean those living with HIV can live long and healthy lives. That’s why accessing regular HIV testing is very important.

HIV testing week 2018_Media toolkit CALD communities