Countering Violent Extremism Support Services in NSW

Posters providing contact details for domestic violence services

The City with Domestic Violence NSW have produced the attached Feel Safe in Your Own Home poster to inform people where help is available, should they or someone they know need it.

Domestic and family violence is a serious and prevalent problem in Australia. Support is available and it can also be prevented. Covid-19 restrictions have made it more challenging for people who have experienced domestic and family violence at home to access help and support. With restrictions easing more people maybe able to reach out.

Copies of the poster are also attached in Traditional Chinese, Simplified Chinese, Indonesian, Korean, Spanish, Thai, and Russian.

Other resources

Helpful advice is available on the NSW Department of Communities and Justice website for people, including you and your colleagues, wanting to help someone who has disclosed that they have experienced family and domestic violence.

The City’s Domestic violence is a crime booklet is a guide for people who are experiencing or are supporting people who have experienced domestic and family violence. This includes information in community languages and lists of local, state and national services that can help.

Furthermore, Our Watch is the national leader in the primary prevention of violence against women and children in Australia, and their website includes information on respectful relationships education and bystander videos including the series Doing nothing does harm.


The following support services are available 24 hours a day, seven days a week:

1800 RESPECT – 1800 737 732 – National Sexual Assault Domestic and Family Violence Counselling Service

NSW Domestic Violence Line – 1800 65 64 63 – for referral or information about NSW domestic violence (including accommodation and legal) support services

Men’s Referral Service – 1300 766 491 – for men (and friends and family of men) who recognise that their behaviour is causing problems in their relationships.

Employment and Training

Youth Worker Position

A Youth Worker position with Wollongong Flexible Learning Centre is now open for applications.


  • Position: Youth Worker
  • Location: Wollongong NSW (Illawarra region)
  • Status: Full-time, on-going
  • Commencement: Term 1, 2022
  • Applications close 5:00pm, Thursday 9 December 2021

For further information, please contact Atesh Maharaj, Head of Campus with Wollongong FLC

Food and Housing

Energy & Water Ombudsman NSW

The Energy & Water Ombudsman NSW (EWON) is the NSW government approved dispute resolution scheme for electricity, gas, and some water customers. Energy & Water Ombudsman NSW (EWON).

EWON’s services are free to customers and their advocates. We are independent, that is, neither an industry or consumer advocate. We investigate and resolve complaints based on laws, codes and regulations, and good industry practice to achieve fair and reasonable outcomes.

In addition to complaints management, EWON identifies, investigates, and resolves systemic issues arising from complaints and, as a result, influences government and regulator policy development through engagement and formal submissions. We also have an extensive community outreach program and conduct other awareness raising activities

These activities help us educate consumers, their advocates and community workers about energy and water issues, such as rebates, changing retailers, saving energy, payment plans and their rights and responsibilities. They also provide us with an opportunity to learn about the issues affecting consumers firsthand.

We are currently offering virtual information sessions about energy and water, which cover support available for those experiencing financial difficulties and other issues generally or in relation to the COVID-19 situation.

Please let me know if a tailored information session would be helpful for your organisation

  • How EWON can help
  • What rebates and concessions that your clients may be entitled to?
  • How to shop for the best price or change retailers
  • How to be energy efficient
  • What are your responsibilities and what are the energy providers responsibilities?
  • Where to go for help or advice (EWON).

If your organisation produces a newsletter, we have developed a series of basic energy and water articles to assist consumers understand their rights and what to do if they are having difficulties with their energy and (some) water retailers.

The articles are written in a basic easy to understand format and cover high and estimated billing, payment issues, where to go for help and energy and water savings and much more etc.

If you would like these articles sent to you each month for your newsletter, please respond to this email and we will facilitate this.

In addition, you can subscribe to our newsletters or order publications from this link Publications and submissions (

Julie Bye | Community Engagement & Investigations Officer

Energy & Water Ombudsman NSW

0448 106 682

Employment and Training

Positions Vacant

Are you planning to quit your not-for-profit job? 

Human resources managers worldwide are predicting a big workforce shift as we move into a new phase of the pandemic – a phenomenon they’re dubbing the “Great Resignation”. 

Community Directors Council member Catherine Brooks believes organisations could face “high workforce turnover and employee movement”, especially those that failed to maintain a supportive culture during covid-19. 

Whether you plan to ditch your not-for-profit job or love the gig, we invite you to take part in our latest Pulse Poll to help the community sector understand the impact of covid-19 on the paid workforce. 

Early results suggest nearly 60% of respondents are planning a move, with another sixth suggesting they could “go either way” with their jobs.  

Be sure to add your response to help us keep our finger “on the pulse”. 

This survey is anonymous and should take you less than two minutes to complete. We’ll share the results and our analysis in a future edition of Our Community Matters

Do you plan to stick with your current NFP job? If not, why not?

Expressions of Interest Short Courses in Community and Disability Support Services

TAFE Nsw Term 1 – 2022

TAFE NSW will be offering fee free short courses again in 2022.

Please see below for information. These  courses will be FEE FREE. Please see below for the criteria that needs to be met.

Eligibility Criteria

To be eligible for a place you must meet Smart and Skilled eligibility guidelines which are:

  • live or work in NSW
  • be an Australian Citizen, Australian permanent resident, Australian humanitarian visa holder, identified temporary visa holder or New Zealand Citizen
  • 15 years or over, no longer at school and living or working in NSW

*This is an expression of interest, NOT a confirmed enrolment. You will be contacted at a later date in regards to enrolling.

Statement of Attainment in Induction to Disability – CHCSS00081

This skill set reflects the skill requirements for supporting people with disability. It provides a set of skills to support the induction of new workers into a variety of roles supporting people with disability. 

You will complete the following units:
CHCCCS015 – Provide individualised support
CHCCOM005 – Communicate and work in health or community services
CHCDIS007 – Facilitate the empowerment of people with disability
HLTWHS002 – Follow safe work practices for direct client care

This course will be delivered via Microsoft Teams Connected Learning, Thursdays 9.30am – 1.30pm for 10 weeks.

Course commences 31/01/2022 and finishes 8/04/2022.

This will also be held during TERM 2 and TERM 3 of 2022. Please keep an eye out for future Expressions of Interest emails.


Statement of Attainment in Trauma Informed Practice – SG00008912

The Trauma Informed Practice short course is designed to build an understanding of Trauma and to share some ideas about supporting people who have experienced traumatic events.

You will complete the following units:
CHCMHS007 – Work effectively in trauma informed care
CHCMHS013 – Implement trauma informed care
HTLWHS006 – Manage personal stressors in the work environment

This course will be delivered via Microsoft Teams Connected Learning, Thursdays 9.00am – 1.00pm or 2.00pm to 6.00pm for 8 weeks.
Course commences 17/02/2022 and finishes 07/04/2022

This will also be held during TERM 2 and TERM 3 of 2022. Please keep an eye out for future Expressions of Interest emails.



Our Community and are joining forces to discover just how digitally fit (or unfit!) the community sector is. 

Join us for an introductory session that will look at digital maturity, and help inform future training and resources from and Our Community.

Introductory session: How’s your digital fitness?​

The not-for-profit sector is incredibly diverse, and so are its digital capabilities. Most organisations founded since 2000 were born digital, while older ones have had to make greater adaptations over time.

No matter when and how your organisation started – and no matter whether your staff are Boomers or Gen X, Y, or Zers – digital fitness is an ongoing process. ICDA’s recent COVID-19 Community Sector Impact Survey found 64% of Australian not-for-profits planned further investment in digital technology this year.

Getting digitally fit doesn’t require new staff, expensive contractors or fancy software, but it does require attention from your whole team.

For any organisation thinking about digital transformation, the process will throw up some important questions:

  • Do we have to do this?
  • How do we start?
  • Where should we be focusing our energy to get the biggest payoff?

Join Clare Carmody, success manager at, and Denis Moriarty, group managing director at Our Community, for a 20-minute discovery chat that will introduce you to the eight domains of digital maturity. Following the session, all participants will receive access to free resources so you can work out where you are already digitally fit and where you need to focus your efforts.

This introductory session will lay the foundations for further digital training by and Our Community. Don’t miss out!

This webinar will be recorded, and a copy will be sent out to every registrant. If you cannot make the live webinar but would like to watch the recording, simply register as usual and you will receive your copy via email later that day.

Date: Tuesday 9 November, 2021
Time: 3:30pm-4:00pm AEDT
Cost: Free!

Employment and Training

Illawarra Multicultural Services

The Illawarra Multicultural Services are now recruiting for two new positions:

  • SETS Youth Worker
  • Domestic Violence Workers

Local Government Multicultural Network Community Organising Fellowship (COF) for grassroots organisersAre you a budding community organiser or know someone who is?

  • Are you looking to grow your skills and experience in campaign strategy and community organising?
  • Build the power and leadership of people in your community or organisation?
  • Want to join a national network of highly skilled and effective community organisers?

If the answer is yes, we encourage you to apply for The Community Organising Fellowship (COF).

Each year, COF takes 25 organisers and campaigners on a 6-month journey of connecting, learning, leadership, and skills development.

Graduates are equipped with the tools and skills to design, initiate, and lead powerful campaigns that engage thousands of people and win positive, meaningful, lasting outcomes for their communities.

Graduates also leave with close relationships and a strong network of peers working in a variety of organisations and communities across the continent.

Applications for the 2022 Fellowship close on 31 October.

Apply or nominate someone to apply here.

For more information, read the COF brochure here.

If you would like further information please be in touch with Max, the Co- Director from the Community Organising Fellowship.  (The fellowship is a national training program with the Nature Conservation Council of NSW).

Contact Max on: Ph0408 053 622 or


Ability Groupwork

All these groups are online and FREE:

Groups include:

  • 24/7 LOVE – Care for Carers; Wed 22nd Sept – Wed 10rd Nov, 11-12:30pm
  • Feeling GREAT About ME – for people living with disability & for people caring for somebody living with disability; Mon 18th Oct – Mon 22nd Nov, 5:45-7:15pm
  • Sex, Love & Dating for All Men (Cis and Trans) & Non-Binary People; Tues 2nd Nov – Tues 7th Dec, 11-12:30pm
  • Sex, Love & Dating for All Women (Cis and Trans) & Non-Binary People; Tues 2nd Nov – Tues 7th Dec, 11-12:30pm


SCAM ALERT: ‘COVIDsafe’ and proof of vaccination

Please be aware of the latest scam SMS targeting Australia.

The SMS may appear to be sent from ‘COVIDsafe’ or ‘BeCOVIDsafe’. It shows something similar to; “Your digital version of COVID-19 Passport is available at XXXXXXXXXXX”.

The link in the SMS will direct to a malicious website that offers a ‘COVID vaccination certificate’, requesting a small payment for issuing the certificate. This is an attempt by scammers to steal the individual’s personal and banking information.

If you or a customer have received this SMS please delete it immediately. Do not click the link.

Important facts to know:

  • – You will never pay for services related to their Services Australia held accounts or records, including for COVID 19 vaccination certificates or assistance with myGov.
  • – Services Australia will never send a text message to a customer that includes a link.
  • – All customers can obtain their COVID 19 proof of vaccination via Service Australia’s secure channels.
  • – If a customer advises they have fallen victim to this scam, they can contact our Scams and Identity Theft Helpdesk on 1800 941 126.

To find out what we know about the latest scams, please visit the Services Australia website and type ‘scams’ in the search bar.